FAQs
What is your delivery time?
Orders are processed within 2–3 business days (Monday to Friday).
Once shipped, the estimated transit time is 4–9 business days.
Total estimated delivery time: 6–12 business days.
Delivery times are estimates and may be affected by carrier delays, peak seasons, or weather conditions.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom.
There is no minimum order value required.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link (where available).
Please allow up to 24 hours for the tracking information to become active.
What is your return policy?
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must be:
- Unworn and unused
- In original condition
- In original packaging
- With proof of purchase
To start a return, please contact us at info@haven-london.com.
Returns must be approved before sending items back.
Do you ship internationally?
At this time, we only ship within the United Kingdom.
